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Step 1: Create a Returns Label
Click here to create and download a returns label, and to find your nearest Post Office location.
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Step 2: Print Returns Label
Print your return label. If you don't have a printer, most Royal Mail Delivery Offices have printing facilities. You can find locations here.
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Step 3: Bag Up Your Items
Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
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Step 4: Drop Off Locally
Please check your email confirmation before going to the post office, ensuring you can see the QR code.
Top Returns FAQs
Making a return
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Your rights
How much is the returns cost?
How much is the returns cost?
For full price items, we will refund the cost of standard postage of £3.99 if your return your entire order. We do not refund shipping cost on sale items. If you paid for express shipping and returned all your items, we will only refund the value of £3.99, not the full amount for express shipping.
What are my rights?
What are my rights?
Our free UK return service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge.
